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Traveller Care
Traveller Care
On the right is Eurostar’s dedicated Traveller Care team. If any aspect of your journey hasn’t gone as planned they want to know, so they can do something about it!
Please contact them for any post-travel issues via any of the following means (please include your 6 letter booking reference):
01777 77 78 79
Eurostar Traveller Care
Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
Kent House
81 Station Road
Ashford
Kent
TN23 1AP
United Kingdom
Traveller Care can’t help with any issues before or during your journey but they know who can. If you haven’t yet made your Eurostar journey, please contact Customer Services on customer.service@eurostar.co.uk or 08705 186 186.
For any questions about bookings made online please call 01777 77 78 79, e-mail contactus@eurostar.com or use our contact form.
Our compensation policy*
Fortunately delays are rare, but Eurostar operates a generous compensation policy for delays that fall within our sphere of control. Not all delays are eligible for compensation, however, if the train you were on qualifies, the Train Manager will usually announce this before you disembark. For delays of more than an hour on trains to Calais, Lille, Paris, Brussels and Disneyland we offer a complimentary one-way journey in the same class of travel as your original ticket, or 50% discount off any return fare in the same class of travel.
To redeem this offer, all you need to do is retain your original ticket and contact us by phone within a year of your delayed trip when you know when you want to travel, on 01777 77 78 79.
*Please note that our direct ski and Avignon services have a different compensation trigger and that all compensation bookings are subject to availability
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