Frequent Traveller Benefits

Satisfaction

Dedicated Eurostar Frequent Traveller service centre  

Your satisfaction is our priority and the dedicated team at our Eurostar Frequent Traveller service centre are there to answer all your questions about your membership or any other Eurostar travel query.

Just phone the appropriate number for expert help with any member queries.

Eurostar carte classique:  +44(0) 8705 104 105
Eurostar carte blanche:    +44(0) 8700 60 23 23

Your service centre is open Monday-Friday 8am-7pm, weekends 9am-5pm. Calls are charged at national rate and are monitored for quality and security purposes.

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Satisfaction

Total online account management  

Since we know the very best service is one you can access when it suits you, you can also manage your Eurostar Frequent Traveller account online to:

• View your statement - Keep track of your account activity, and watch all those points add up

• Spend your points - On Eurostar travel to any of our direct destinations or on partner rewards, go on treat yourself

• Claim missing points - Should you forget to quote your membership number when booking, you can always claim missing points online, within 3 months of travel

• Update your details - Let us know all your preferences so we can give you that extra special treatment

• View, exchange, cancel your booking - Everything you need to organise your trip at the click of a mouse - simply go to the “Manage Your Booking” section of eurostar.com

• As a Eurostar carte blanche holder, you can also choose your preferred seat when you make your booking online, regardless of which class of service you’re travelling in.

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Forewarning

Minimising disruption to your journey  

It doesn’t happen very often but, opt in for our SMS alert service, and we’ll text you if the train you’re travelling on has been cancelled. Click here to sign up for this service and read our terms and conditions.

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Ease

Pick up your e-tickets with your membership card  

When you make your booking, simply choose to collect your tickets at the Eurostar terminals and you can use your membership card to pick up your tickets at our e-ticket machines in Paris and London*.

* Service available soon from Eurostar E-Ticket machines.

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Perks

Commission-free currency  

Show your membership card and enjoy the convenience of buying commission-free currency at the International Currency Exchange (ICE) bureaux at St Pancras International, Ashford International, Ebbsfleet International and Paris Gare du Nord terminals.

Perks

Exclusive discounts

If you need to do some last minute shopping at St Pancras International before you board, you can enjoy exclusive discounts:

All of our Eurostar Frequent Travellers can claim 10% off any purchases at Marks & Spencer Simply Food within St Pancras International.

Crêpeaffaire: Get a free Mellow Yellow crêpe (butter, sugar & lemon) when you buy a savoury or sweet crêpe. Offer valid at St Pancras International and all other London locations until 30th November 2009.

www.crepeaffaire.com/vouchermails/yuu09df1v/

To claim any of the above discounts, simply present your membership card at the till.

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Perks

Preferential rates with Avis  

Once you have arrived at your destination, complete your seamless get away by taking advantage of exclusive discounts with our car partner Avis. Quote the Eurostar Frequent Traveller discount number when booking – AWD X131700 – and present your membership card when you pick up your vehicle.

Perks

Preferential rates with hotels

Perfect for business trips with a trendy twist, Eurostar Frequent Traveller members can enjoy preferential rates at the 5-star be Manos hotel.

To make your reservation and benefit from reduced rates, telephone +32 2 520 65 65 or email stay@bemanos.com and quote your Eurostar Frequent Traveller number

As well as all these benefits, there are even more extra special privileges for Eurostar carte blanche holders:

Sanctuary

Sidestep the crowds in our exclusive business lounges

Whatever your ticket type, you can relax or catch up with work in the tranquillity of our exclusive business lounges. Sit back and enjoy the complimentary bars, swot up on current affairs with a range of newspapers and magazines and check your emails with our free wireless Internet access. You can also share the luxury with one guest on weekdays and up to four at weekend. Simply present your membership card to a member of staff when entering the lounge

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Speed

Dedicated ticket desk & express check-in

Glide through the formalities at our seamless Business Premier ticket desk and 10 minute check-in, again, regardless of the ticket you have. Simply present your Eurostar carte blanche card to a member of staff who will be only to happy to guide you through, should you wish to use this service.

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Priority

No more taxi queues for you

Take advantage of our pre-bookable car service for arrival at St Pancras International, Brussels-Midi/Zuid, Ebbsfleet International, Ashford International and Paris Gare du Nord and count on a smooth onward journey to your final destination.

Pop into the business lounges or stop off at the Information desk at Ashford, flash your card to a member of staff and they will happily hand you the appropriate voucher to hand to your driver when you arrive at your destination.

The driver will greet you with a name card at arrivals, or outside at the drop-off area at Ebbsfleet International.

Payment is according to the zone you are travelling to. Click here to see an idea of charges.

As part of this service, members will be contacted directly from the driver by SMS, detailing the location and registration number of the vehicle. We also help our travellers lower their impact on the environment as our supplier uses hybrid cars and will double offset any CO₂ emissions from a journey with them.

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Exclusivity

Invitations to enjoy the finer things in life

As an exclusive Eurostar carte blanche holder we want to treat you to the best, that’s why we give you the opportunity to attend some of the most prestigious and sought-after sporting and cultural events of the year. Click here to read some reviews of this year's most exclusive events.

Don’t forget to opt in to receive our email communications, so we can invite you to join us at our events! To change your communication preferences click here

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Exclusivity

Access to Railteam Lounges

Eurostar carte blanche holders are able to access any of the exclusive lounges within the Railteam network when the first leg of their of their journey is within the Railteam network.

Benefits include free refreshments, newspapers and magazines, power outlets to connect your mobile equipment, internet access, reception areas with well-trained staff to answer your queries and areas to relax.

Just show your valid Eurostar carte blanche membership card to gain access. For details visit www.railteam.eu.

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