Special travel needs

We have people on hand at all our terminals in case you need a hand getting to (or from) any of our trains. Just try and arrive early (about 45 minutes before your train leaves) and let us know.

In all of our terminals and at the end of every single carriage on our trains, you can find a toilet. If you’re a baby and need changing, you’ll need to crawl your way to carriage 1 or 18.

We have a wheelchair user fare so that you can travel with us in your own wheelchair. One travelling companion can accompany you at a reduced rate. Feel free to email us and we’ll help make arrangements for you. Please note that Eurostar cannot provide wheelchairs, so please bring your own to travel in.

We don’t let children under the age of twelve onto our trains by themselves. However, we will consider doing this for 13 to 17 year olds so feel free to email us and we can discuss your situation.

When booking Business Premier or Leisure select we’ll ask you to tell us if you have any specific dietary requirements. You’ll be able to choose from the following: vegetarian, kosher, halal, vegan, diabetic, low fat, low salt and gluten free. For vegetarian meals, we require 12 hours notice in advance of travel. For all other meals we require 36 hours advance notice.

We’re delighted to be able to tell you that registered assistance dogs are accepted on board. Unfortunately, these are the only animals that can travel on Eurostar: elephants, cobras and foxes are all still a definite no, no.