*If after selection and payment for one travel service, you book additional travel services for your trip or holiday via Eurostar International Limited (‘EIL’), you will NOT benefit from rights applying to packages under the Package Travel and Linked Travel Arrangements Regulations 2018.
Therefore, EIL will not be responsible for those additional travel services. In case of problems, please contact the relevant service provider.
However, if you book additional travel services during the same visit to EIL’s website, the travel services will become part of a linked travel arrangement. In that case EIL has, as required by the Regulations, protection in place to refund your payments to EIL for services not fully performed because of EIL’s insolvency, and where necessary and where you have bought a return ticket for travel on the Eurostar service, for your repatriation. Please note that this does not provide a refund in the event of the insolvency of the relevant service provider.
Eurostar International Limited (‘EIL’) has taken out insolvency protection with Zurich. Travellers may contact this entity if services are denied because of EIL’s insolvency.
Note: This insolvency protection does not cover contracts with parties other than EIL, which can be performed despite EIL’s insolvency.
