Website accessibility

This website is run by Eurostar and we want as many people as possible to be able to use it. That means you should be able to:

• change colours, contrast levels and fonts using browser or device settings
• zoom in up to 400% without the text spilling off the screen
• navigate most of the website using a keyboard or speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as easy as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible:

• the images on our hotel listings do not have any alt (alternative) text for screen-readers or captions/labelling for sighted users
• the hotel filters on our hotels search page do not forewarn users that interacting with them immediately refreshes the hotel search results
  

Please send us a request via our contact form if you find any problems not listed on this page or think we’re not meeting accessibility requirements

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

We’re committed to making this website accessible in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the exemptions listed below.

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The hotel images in our hotel image galleries do not have text alternatives ('alt text'), so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content).

Disproportionate burden

We are investigating ways to add alt text to our hotel image galleries, possibly using Artificial Intelligence (AI). But we have thousands of images and our website is translated from English into French, Dutch, and German, so it’s a time consuming and expensive piece of work to complete.

All our designers and developers have received training to learn how people may use assistive technology to access our website and to consider accessibility as part of their role.

Working code is reviewed with assistive technology i.e. screen-readers to ensure it works as expected and barriers are removed where possible.

This statement was prepared on [date when it was first published]. It was last reviewed on [date when it was last reviewed].

This website was last tested on 16 January 2025 against the WCAG 2.2 AA standard.

The test was carried out by digital accessibility centre. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.