- About eurostar
- Thalys becomes eurostar
Thalys becomes Eurostar
Eurostar and Thalys have joined forces under the Eurostar name
Welcome to a new era for European train travel
Hello and a warm welcome to the new-look Eurostar – we’ve relaunched with a brand new website and app!
Thalys is now Eurostar. And that means one single rail network connecting France, Belgium, the Netherlands, Germany, and the UK.
What’s changing now that Thalys has become Eurostar?
What changes
Eurostar for everyone: all trains now carry the Eurostar name and new logo.
A single website and mobile app: all bookings and information about your journey, our services and our destinations can be found on eurostar.com as well as on the Eurostar app.
More travel opportunities: London and Lille are now part of our network.
The trains’ colours: trains serving London are blue, while those serving France, Belgium, the Netherlands, and Germany remain red.
A new-look joint reward programme: My Thalys World has become Club Eurostar.
Our bar has a new name: the Welcome Bar is now called Eurostar Café.
Thalys Neige and Thalys Soleil trains: we still run seasonal services from Belgium and the Netherlands to ski destinations and the south of France, but under the names Eurostar Snow and Eurostar Sun.
Thalys Corporate Fares: great corporate fares are still available with even more opportunities for smooth business trips.
The Thalysnet on-board portal: this has been renamed Eurostar Onboard which you can connect to using wi-fi during your journey.
What stays the same
While lots is certainly changing, rest assured that all the important things are staying the same:
- The warm, friendly service at our stations and on board;
- Standard, Comfort and Premium travel classes;
- Frequent and Premium Passes;
- the Premium onboard catering service;
- the comfort of our trains.
And of course, you can still travel from London to Paris in just 2 hours 16 minutes and Amsterdam to Paris in 3 hours 20 minutes.
What does this mean for our customers?
Thalys has joined forces with Eurostar under the Eurostar name with a brand-new logo and a fresh look to kick-start the beginning of an new era for rail. Exciting, eh?
It means we can offer you the very best deals on even more routes between the UK, France, Belgium, the Netherlands, and Germany, with tickets sold on one website, one app, and with a joint reward programme.
A smoother travel experience and more destinations
We’re starting by launching a joint reward programme called Club Eurostar, a new website, and an app that will make international train travel easier than ever.
Want to find out more about the destinations served by Eurostar? Find them all here.
A unique customer service
Our dedicated team is always ready to listen and can offer support in all the languages of the countries served. You can get in touch using several channels:
- Online form
- Telephone
- Social networks
Thalys has become Eurostar but one thing remains unchanged: no matter where you travel with us, your experience at our stations and on board remains our top priority.
Travelling further together
Together, Thalys and Eurostar have more than 50 years of combined experience carrying millions of passengers. Our onboard services and technical prowess are constantly evolving to offer you an ever-faster, more reliable and more enjoyable travel experience. We’re joining forces today to make your journeys even more unforgettable.
Find out more about Thalys and Eurostar
Frequently asked questions
Your compensation e-vouchers can be used on this site and their expiry date is still the same.
Your e-vouchers bought in miles have been converted into points under our new reward programme, and we’ve extended the expiry date. You can spend these points at eurostar.com.
Find out all about refunds and exchanges here.
It's easy. Just go to Manage your booking and enter your booking reference and surname.
It is always advisable to arrive at the station 20 minutes before your train's departure time and no more than 5 minutes before the doors close.
If you are travelling to or from London, the recommended time of arrival is shown on your ticket and the gates close 30 minutes before the train's departure time.
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