Travellers we can help with assistance

Who we can help

If you’re unable to walk 200m without help, you’ll need to pre-book a space for a wheelchair user and ramp assistance at least 24 hours before you travel. If you’re unable to book, we’ll do our best to provide assistance on the day of travel. And don’t worry, your space will be close to accessible toilets.

To use one of these spaces a space, your wheelchair must:

• Be no more than 700mm (70cm) wide
• Be no more than 1200mm (120cm) long (including the footplate)
• Weigh a maximum of 300kg (including the weight of the customer)

If you can walk 200m and get on and off the train without help, you can travel in a seat and store your foldable wheelchair or other mobility aid on the luggage racks.

If you need a station wheelchair and a ramp, please pre-book assistance at least 24 hours before you travel. If you don’t, you can ask for help on the day, but we may need to move you to a later train free of charge.


Booking your ticket

All of our wheelchair spaces are in Eurostar Plus and Eurostar Premier, so you’ll enjoy extra space as well as a meal and drinks served during the journey, all for our fixed wheelchair user fare. You can also take a companion with you at a discounted rate. See our wheelchair and companion fares.

If you are travelling on one of our direct routes you can book your ticket online. If you’d like to travel beyond Paris, Brussels, Lille, Amsterdam, Rotterdam, or for more information about booking a wheelchair space, email us using this contact form (select accessible travel, then wheelchair travel from the drop-down menu).


Travelling with your own wheelchair

If you’re travelling in your own manual wheelchair without a companion and you need assistance boarding or getting off the train in London you are required to ensure that your wheelchair is in a good state of repair and working normally.

If you require assistance, if the condition of your wheelchair means that there is a risk of injury to yourself or our employees/partners, we reserve the right to refuse assistance or to ask you to transfer to a station-provided wheelchair if you are able to do so.

Who we can help

You’ll have to pre-book a space for a wheelchair user and ramp assistance at least 24 hours before your journey. If you’re unable to book, we’ll do our best to provide assistance on the day you travel.

To use one of these spaces, your electric wheelchair or mobility scooter must:

• Be no more than 700mm (70cm) wide
• Be no more than 1200mm (120cm) long (including the footplate)
• Weigh a maximum of 300kg (including the weight of the customer)
• Have an anti-tip device
• Not use combustible fuels
• Not be charged on board or in our stations

For safety reasons, you cannot charge your electric wheelchair or mobility scooter while on board our trains or at any of our stations. Please ensure your electric mobility aid has enough battery charge for your entire journey before you set off.

We also have a few restrictions when it comes to powered scooters. Some powered scooters are only meant for road use and cannot be used on our trains, so we ask customers to carefully check the dimensions to ensure their mobility scooter will fit on board. If a mobility scooter exceeds the above dimensions, we will not be able to accept it on board.

As a precaution and to comply with Channel Tunnel requirements, mobility scooters and wheelchairs powered by combustion engines are not allowed on board. Only battery-operated mobility scooters are permitted to travel on board.


Booking your ticket

All of our wheelchair spaces are in Eurostar Plus and Eurostar Premier, so you’ll enjoy extra space as well as a meal and drinks served during the journey, all for our fixed wheelchair user fare. You can also take a companion with you at a discounted rate. See our wheelchair and companion fares.

If you are travelling on one of our direct routes you can book your ticket online. If you’d like to travel beyond Paris, Brussels, Lille, Amsterdam, Rotterdam, or for more information about booking a wheelchair space, email us using this contact form (select accessible travel, then wheelchair travel from the drop-down menu).

You can take a companion at our discounted companion fare. They’ll sit with you on the train.

If you’re travelling with children, get in touch using this contact form (select Assistance, then Travelling with children) or call us on +44 (0)3432 186 186 (select your language, then option 6) and we’ll make sure you all sit together.

If you have any questions about travelling with a companion, call us on the above number or use our contact form (select Assistance from the menu).

Travelling with a guide dog, assistance dog or assistance cat? To travel on Eurostar, assistance animals must meet certain requirements. Find out more about travelling with your guide and assistance animals.

We’ll guide you through the station, to the train and to arrivals at your destination.

If you’d prefer to travel when there are fewer people, we recommend travelling:

• Monday to Thursday after 14:00
• Sunday before 14:00

We don’t recommend you travel:

• On bank holidays
• During school holidays
• During special events

If you'd like more information, please contact us at least 24 hours before you plan to travel and ask any questions.

If you have specific medical needs, talk to your doctor as we might not be the best way for you to travel.

If you'd like more information, please contact us at least 24 hours before you plan to travel and ask any questions.

We can also help:

• Pregnant women
• Older people
• Passengers with visual or auditory impairment
• Hearing impaired
• Passengers with communication impairment
• Passengers with learning disabilities
• Passengers with sensory, psychological or intellectual impairment
• Passengers whose mobility is impaired by temporary or long-term conditions

If you would like more information, please contact us at least 24 hours before you plan to travel and ask any questions.